Roadside Assistance

Roadside Assistance

Roadside Assistance

24/7 Roadside Assistance

24/7 Roadside Assistance

VinFast 24/7 Roadside Assistance is available for VinFast vehicles in markets where the service is offered. During the warranty period, the vehicle is eligible for free roadside assistance services (*) as follows:

Roadside support

  • Towing to the nearest VinFast Authorized Service Center. If the vehicle runs out of energy, it will be towed to the nearest charging station or the customer’s home, whichever is closer. 
  • The service is available to the vehicle owner or an authorized driver. 

How to request roadside assistance:

  • Call the roadside assistance hotline: 1900 23 23 89.
  • Select “Roadside Assistance” on the vehicle’s central display or in the VinFast App.
  • Press the SOS button in an emergency. This feature is available on selected models; please refer to the Owner’s Manual for details.

(*): Please contact the roadside assistance hotline at 1900232389 for details on the “Scope of Roadside Assistance” and “Exclusions.”

Emergency Call (eCall)*

Emergency Call (eCall)*

Confidence on every journey—press the SOS button and VinFast is ready to assist.

VinFast provides an intelligent eCall system that helps customers in Vietnam quickly connect with the Emergency Assistance Center when an incident occurs:

  • Immediate response when a signal is received from the in-vehicle SOS button. If an eCall is missed, Customer Service will proactively call back within 15 minutes.
  • The roadside assistance request is forwarded to the assistance coordination unit within 10 minutes after verification.
  • The roadside assistance provider or Service Center is dispatched to the incident location within 15 minutes of receiving the request.

(*) Available on selected models.

Emergency Response Guide

Please refer to the detailed Emergency Response Guide for each model in the content below.

VF 5
VF 7
VF 8
VF 9
VF 3
VF 6
Limo Green & VF Limo
Nerio Green
Minio Green

Support Resources

CUSTOMER SERVICE

1900 23 23 89 - Option 1
[email protected]

SPEAK-UP HOTLINE

https://vinfast.ethicspoint.com/
[email protected]

RELATED RESOURCES

VinFast App User Guide
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