Repair Service
Repair Service Process
Professional and attentive with 5 steps
Appointment
Reception and consultation
Repair
Vehicle delivery
Post-repair care
Customers receive 50 VPoints when they book in advance via the App/Website and arrive for service on time, within 30 minutes of the appointment.
Customers are identified and guided to a parking space upon arrival at the Vinfast Authorized Service Center.
Customers are welcomed, their requests are recorded, or they are guided to wait for reception immediately after leaving the vehicle.
Customers with appointments are given reception priority, and their vehicles are repaired according to the scheduled appointment time.
Protective covers are fitted to the seat and floor, and the vehicle is marked with its service status in the customer’s presence. These protections remain in place throughout the repair.
Customers receive a complete repair quotation and sign for confirmation.
Customers are served and supported as requested, where applicable, and kept updated on repair progress while waiting.
Customers are informed and consulted about any additional work arising during the repair.
Maintenance/repair items are inspected.
The vehicle is cleaned before handover if the customer requests a car wash.
The vehicle is returned on time as committed to the customer.
For complex repairs, complex diagnosis, or major repairs, the customer is advised and the repair results are explained at the vehicle, with a test drive where required.
Customers receive the final invoice and sign for confirmation.
A maintenance reminder tag is attached to every vehicle.
Customers are guided to the vehicle collection area and thanked for choosing VinFast.
Every customer will receive a follow-up call within 3 days after the vehicle leaves the workshop to collect feedback and comments.
VinFast will respond with a proposed solution to feedback or complaints within 24 hours.
Repair Service Options
VinFast General Repair Service
VinFast provides professional repair services using equipment that meets stringent technical standards and technicians who receive specialized training:
- Accurate diagnosis and professional repair to keep the vehicle operating safely and reliably.
- Readily available, high-quality genuine VinFast parts.
- Equipment is supplied by reputable partners and meets VinFast’s stringent global technical standards.
- Nationwide digital service history and consistent customer care at every VinFast dealer.
- VinFast technicians are trained to VinFast standards through a nationwide network of Satellite Training Centers, ensuring consistent expertise and service quality.
Body & Paint Repair Service
VinFast provides, factory-standard body and paint repair using advanced technology from Italy, Japan, and Germany.
Minor Damage Repair
State-of-the-art repair equipment meeting global standards ensure shorten repair time, minimize deformation, and preserve the vehicle’s original body structure.
Major Damage Not Affecting the Chassis
MIG welding and factory-standard spot-welding equipment help ensure structural durability and a high-quality finish.
Frame Repair
Modern frame-straightening systems and 3D electronic measuring tools restore the vehicle accurately to the manufacturer’s original specifications.
Vehicle Painting
- An enclosed painting process supports color accuracy and long-lasting finish quality. Modern spray-bake technology enables even drying and strong paint adhesion.
- Environmentally friendly water-based paint provides accurate color matching.
- Advanced equipment supports precise checks of surface smoothness, color consistency, and paint-film thickness. Each stage is strictly controlled to ensure a consistent, high-quality finish.
- The automatic central dust-extraction system meets European environmental standards.
Wheel Alignment and Wheel Balancing
After extended use, a collision, or the repair or replacement of suspension and chassis components, wheel alignment may shift. This can cause uneven tire wear, steering-wheel vibration, or the vehicle to pull to one side.
An inspection is recommended when:
- The vehicle pulls to one side, the steering wheel vibrates, or the tires wear unevenly.
- The steering wheel is off-center or does not return correctly after turning.
- The vehicle has been involved in a major collision or suspension components have been replaced.
Recommendation: Have the system checked periodically to support safe operation and extend component life.
Repair Time Commitment
Repair Time Commitment Policy
VinFast is committed to transparent, on-time repairs to enhance customer experience and satisfaction.
- Customers receive VND 500,000 per day (VAT included) for each day beyond the committed repair time.
- For engine or PDU/POD repairs, customers receive a GSM Taxi Card worth VND 500,000/vehicle/day during the repair period.
- For battery repairs, customers are provided with a loaner battery and and do not receive financial support. If a loaner battery is unavailable, customers receive a GSM Taxi Card worth VND 500,000/vehicle/day during the repair period.
Does not apply: Statutory public holidays, including the Lunar New Year (Tet).
Genuine VinFast Parts
Strict quality control: The PPAP** evaluation process is applied to most components to help ensure accuracy, durability, and safety.
Global technology partners and automotive standards: VinFast works with reputable global brands such as Bosch, ZF, CATL, Continental, etc., and prioritizes partners that hold stringent automotive certifications such as IATF 16949 and ISO 14001.
(**) PPAP is a global automotive industry-standard process established and issued by AIAG, a leading U.S. automotive industry organization, to approve parts before mass production.
